Privacy Policy Commitment to Transparency

Your privacy matters—discover how we protect, use, and share your data responsibly.

Introduction and Our Values

At frayaqelom.pro, your privacy and trust are our highest priorities. We are dedicated to safeguarding your personal information through clear policies, transparent terms, and secure practices.

This Privacy Policy describes how we collect, use, and protect your personal data in compliance with Malaysian laws and regulations. Please review the following sections for full details.

Data Collection and Purpose

We collect only the information necessary to communicate with you, personalize content, and enhance your experience on our website.

Personal Information Provided Directly

  • • Name and email address shared via contact forms or newsletters.
  • • Your inquiries, messages, and any feedback submitted through our site.
  • • Identifiers you enter for newsletter subscriptions.
  • • Details you provide during special event bookings or requests.
  • • Other personal identifiers needed to fulfill your request.

Automatically Collected Information

  • • Cookies that improve your browsing experience.
  • • IP addresses, device types, and browser information.
  • • Web analytics such as page views and clicks.
  • • Time and duration of site visits for analysis.
  • • Preferences and settings tracked for usability.

Purpose and Use of Data

Personal data is used to respond to you, improve content, and provide relevant site updates. We only use data as described here.

  • • Communicating with you about your inquiries.
  • • Providing requested services, including content updates.
  • • Personalizing your experience on the platform.
  • • Sending newsletters or updates if you opt in.
  • • Managing our relationship and website analytics.
  • • Ensuring compliance with applicable policies.
  • • Meeting regulatory and legal obligations.

Our Commitment: We follow strict security procedures to protect your personal data from unauthorized access, loss, or misuse, both online and offline.

Sharing and Third Parties

We do not sell your personal data. Any data sharing occurs only with trusted partners needed to support site functions and legal obligations.

Service Providers and Processors

Select third parties may assist with email distribution, website hosting, or analytics. These partners handle your information under confidentiality agreements.

Legal and Regulatory Requirements

Data may be shared to comply with Malaysian regulations or legal requests from authorities.

Statistics and Non-Identifiable Use

Aggregated, anonymized data may be analyzed to improve services without identifying any user.

Your Data Rights

You have rights to access, rectify, delete, or limit use of your personal information as per Malaysian law. Contact us for requests or questions.

  • • Request access to your stored personal data.
  • • Correct inaccuracies or update your details.
  • • Ask us to delete your personal information.
  • • Request your data in a portable format.
  • • Object to processing if misuse is suspected.
  • • Request limits on use in certain scenarios.

To exercise these rights, contact us using the details on the contact page. We respond promptly within the required legal timeline.

Data Security Measures

Data security is enforced with technical and organizational safeguards, minimizing unauthorized access or data loss risks.

Technical Safeguards

  • • Encryption of sensitive information for secure storage.
  • • Regular software updates and system monitoring routines.
  • • Access controls restricting data use to authorized personnel only.
  • • Backups and redundancies to minimize data loss.

Organizational Safeguards

  • • Staff training in data privacy best practices.
  • • Strict access protocols and confidentiality agreements.
  • • Limiting data access to necessary staff members.
  • • Incident response plans in case of security issues.

Data Retention and Storage

We retain personal data only as long as required by law and business needs, then securely delete or anonymize it.

  • • User accounts removed after inactivity.
  • • Site interaction data regularly reviewed.
  • • Messages deleted after resolution or request.
  • • Sensitive data destroyed after required period.
  • • Opt-out honored for promotional messages.

Standard retention periods apply except where required by law.

International Data Transfers

If data leaves Malaysia, it is protected with equivalent safeguards and only transferred where permitted by law.

  • • Contracts ensuring data confidentiality abroad.
  • • Processing only with trusted, compliant partners.
  • • Regular review of parties receiving data.
  • • Legal mechanisms for global transfers as needed.

Cookies and Digital Tracking

Cookies are used to analyze user trends, tailor content, and optimize your browsing experience. For full details, refer to our Cookie Policy.

Types of Cookies

  • • Necessary for site and form functionality.
  • • Collect performance analytics anonymously.
  • • Remember your content and language settings.
  • • Enable core or optional features.

You can adjust cookie preferences within browser settings at any time.

Policy Changes and Updates

We may modify this Privacy Policy as required by law or operational changes. Material changes will be communicated where practical.

  • • Prominent notice on the website.
  • • Direct email updates to registered users.
  • • Frequently updated policy version date.
  • • Clear explanation of any important revisions.

Please check back regularly for changes.

Contact and Requests

For all privacy questions or requests, use the contact details provided on our site.

Frayaqelom

Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia

Phone: +60 6-802 2299

Email: content@frayaqelom.pro

Last revised: January 11, 2026

Effective from: January 11, 2026